Let me explain: when new products arrive and we stock them in our warehouse, we do an initial quality check to ensure that our products look like they do in the photos on our website and that there are no blemishes or defects in the jewelry. However, after being pulled from our warehouse, put into an order bin, and engraved by our engraving department, the order is sent to our final quality check and packing department. The employees in quality checking polish the jewelry, check the engraving for errors (whether created by human or machine), compare the order to the packing slip, and even check the gift message before packaging everything up securely for shipping. In short, they double check everything. Our quality checking department has done a terrific job, and they're a big part of why we have received so many good reviews at Sticky Jewelry.
We're not perfect and we still make mistakes, but it's comforting to realize how many of those mistakes are caught by our quality check team before the order leaves our office.